Cerberus Helpdesk – Cerberus Helpdesk is a web based email management software created using PHP and MySQL. This indicates that the EEPROM which stores calibration data has failed. Contact an Authorized AMI Technical Support Representative immediately. American Magnetics, Inc. Flint Rd Oak Ridge, TN, USA Phone: Monday – Thursday a.m. – p.m. (-5 GMT) Friday a.m.

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The latest version is 2.

Cerb is your digital record-keeper. Advertisements or commercial links.

Cerberus Helpdesk – Free download and software reviews – CNET

Bring your whole to-do list: Monitor team performance with customizable real-time dashboards. Cerberus Helpdesk version 2. Summary We implemented Cerberus and immediately decreased our support response time.

Until now the program was downloaded times. So much so that I can’t help sitting back and going ‘You know what else I could use with this? Publisher Description Cerberus Helpdesk is a web based email management software created using PHP and MySQL which gives you the ability for your support staff to submit and update support tickets, create SLA plans for supported clients, Knowledgebase integration and more. The app is currently available in English and it was last updated on They keep hlepdesk this product better and better each month.

Thank you for making such a life-changing piece of software! Since you’ve already submitted a review for this product, this submission will be added as an update to your original review. Our support tickets system comes with 3 interfaces, External, Onsite, Integration Free fully functional version available.


We are so appreciative of the teams’ support and responsiveness; it translates into creating a product that allows us to be responsive to our customers, and we appreciate the many ways we can save time, energy and money by using Cerb as a cornerstone of our support infrastructure.

Cerb is your fully customizable mission control center. Track and improve customer satisfaction.

Build and share improvements with “packages” — blueprints for importing a set of pre-built records and bot behaviors. Our techs love the software, it’s made their lives so much easier. Cerb is instantly trainable. Start a free trial Learn more. Increase productivity by giving each helpddesk the tools necessary to view and manage their e-mail workload according to their special role.

Web-based teamwork and workflow automation

Automate common workflows by creating “bots” — virtual team members who can respond to email, create and modify records, start chats to gather information, exchange data with third-party services, send reminders, notify people, monitor metrics, and do practically anything else that a human team member can.

This has led to us being more productive and being able to do more work with fewer resources. Overview User Reviews Specs. Choose from a dozen built-in widgets, or even build your own. Reviews Current version All versions. It’s enabled me to take on many many additional duties aside from our public communication. Once reported, our staff will be notified and the comment will be reviewed. Results 1—2 of 2 1. Please submit your review for Cerberus Helpdesk. Cerb is ready to measure your success.


Enter the e-mail address of the recipient Add your own personal message: Pull in data from anywhere. Cerb is your tireless helper who’s eager to learn new skills.

Thank You for Submitting Your Review,! The program can be installed on Windows.

Cerberus Helpdesk :: Support Center

Was this review helpful? Cerb has helped thousands of teams. Note that your submission may not appear immediately on our site. If you believe this comment is offensive or violates the CNET’s Site Terms of Useehlpdesk can report it below this will not automatically remove the comment. Webgroup Media has been a passionate partner of ours for over 10 years.

I’ve worked with the Cerberus team for almost 15 years and continue to be a fan. Triage and distribute work cergerus taking into account its importance and the responsibilities of each team member.

Cerberus Helpdesk

Promote cracked software, or other illegal content. You are logged in as. Turn any email account into a supercharged team inbox.

Cerb is a breath of fresh air. Once the Help Desk Software is installed your customers will be Not only is Cerb a great product, but the team who helpdedk and support it are a fantastic group of people.

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